Online Customer Relationship Tools - Top 5

On the first place, I will put Salesforce.com. They offer a wide range of business application services, which are very useful for recording and storing business data. They are known as the market leader amongst all other CRM providers. They have combined one of the best business processes and technologies to insure CRM services that are very powerful and suitable for all kinds of businesses - from the small companies to the big corporations.

Second place must be occupied by WebCRM. They provide scalable and affordable online CRM solution that sales people really like to use. They are providing their services and support the right way having in mind the 90 percent subscription renewal rates. The instruments that they offer will help you to transform your business. You are able to monitor individual and team performances, which will result in better communication with clients and customer services as your business grows.

Sugarcrm.com possesses several applications, which have won awards through the years and they offer a united system build on trust for managing customer inquiries, needs and orders across several different sizes and lines of business. The product of SugarCRM, which is a vendor that offers open-source software solutions, is the Sugar Customer Relationship Management (CRM) system.

Netsuite on other hand offers a well-calibrated CRM application set, which you may customize according to the business functions that you need to perform. Also that software solution comes with a unique feature, which is real time analytics dashboard that has always the latest specific business information and it is very easy to access. Except that the whole package gives your needed solution for the front and the back of your company so, you may use it for a better customer service and a good way for communication between different departments on your demand.

Microsoft's online CRM solution is Microsoft Dynamics CRM. The web-based service offers different plans for different levels of business. The solution that they offer will enhance your customer service capabilities by providing the analytics that you need to automate workflow and to receive the best productivity from your specific business.

This arrangement is made by inspecting the product of each provider. The product must cover several criteria which are characteristic for web-based solutions. The product must include the management of business relationships with customers (CRM), partners (PRM - Partnership Relationship Management), collaborators (HRM - Human Resources Management) and stakeholders (SRM - Stakeholder Relationship Management) and all the information about them must be easy accessible when you need it or when you need to update it. Also all the solutions must be user friendly and they must place the client in the center of attention by using customer-centric approach, which will result in increased incomes when you build loyal relationships with your customers.